Shipping policy

Last updated: October 29, 2026

1. Where orders ship from and where we deliver

BaskLoft orders ship from Shanghai, China to supported addresses in the United States. This is international shipping from China; a U.S. delivery address does not mean the goods are dispatched from a U.S. warehouse.

We currently ship only to standard street addresses in the 48 contiguous U.S. states and the District of Columbia (Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, or military addresses, including APO, FPO, and DPO addresses. Availability for a particular product and delivery address is confirmed before an order is accepted.

2. Order processing

We hand orders to the carrier within 5 calendar days after successful payment. This is our dispatch period, not the time it takes for a parcel to arrive in the United States.

Calendar days include weekends and public holidays. Dispatch dates are recorded in Shanghai time (UTC+8). If we cannot meet the stated dispatch period, we will follow the delay notification and cancellation process in section 8.

Processing time covers preparation before carrier handover. Transit time begins when the carrier accepts the parcel, not when a label is created.

3. Service and estimated transit time

Shipping option name: YunExpress Standard Shipping.

Processing time and carrier transit time are separate. Our five-calendar-day dispatch period is not a delivery or arrival-time commitment. Any transit estimate for an available service will be disclosed before payment. This policy does not specify a fixed number of transit days or a guaranteed arrival date. Customs examinations, peak periods, and local delivery conditions can affect arrival; any estimate subsequently provided does not remove your applicable cancellation, refund, or non-delivery rights.

4. Shipping charges

Shipping charges are shown before you complete payment.

Larger orders may be shipped in more than one package, and packages may arrive on different days. The shipping charge shown at checkout covers all packages.

We do not currently offer a free-shipping threshold.

The total applicable shipping charge must be shown before payment. We will not add an undisclosed surcharge after purchase without explaining it and obtaining your agreement, or offering an appropriate cancellation and refund.

5. Import duties, taxes, and clearance charges

The applicable arrangements for import duties, import taxes, and clearance charges will be disclosed before payment. For questions about a delivery destination, email qianmu0331@gmail.com before placing an order.

6. Tracking

After the carrier accepts your parcel, available tracking details can be requested by emailing qianmu0331@gmail.com with your order number.

A label-created status is not proof of carrier acceptance. If tracking is unclear or has stopped updating, contact qianmu0331@gmail.com with your order number so we can investigate with the carrier.

7. Address changes and delivery problems

Check your address and contact details before ordering. Contact us promptly to request a correction; changes may be unavailable after carrier handover. If delivery fails, contact us so we can establish the cause and explain any proposed redelivery or return cost before it is charged. We do not automatically forfeit the whole order value because a carrier status says “refused” or “undeliverable.”

If a parcel appears damaged, lost, or delivered but not received, contact us with the available information. We will investigate and provide a resolution consistent with the facts and applicable rights; you are not required to wait indefinitely for carrier compensation.

8. Delayed dispatch and cancellation

If we cannot dispatch within the period stated for your order, we will notify you and explain the revised date if known. You may choose whether to accept the permitted extension or cancel the unshipped portion for a prompt refund, including the charges attributable to that portion. We will obtain any required consent and refund as required if consent is not obtained. An indefinite delay is not treated as permission to retain your money indefinitely.

If we cannot fulfill an order, we will inform you and arrange an appropriate prompt refund. We do not replace a required monetary refund with store credit without your agreement.

For a parcel already shipped, contact us for assistance; the appropriate response to loss or significant delay will depend on the facts and applicable consumer protections. See our Return and Refund Policy for related issues.

Shipping support: qianmu0331@gmail.com.