Contact information

Last updated: October 29, 2026

Store name: BaskLoft

Operating business: Shanghai Qianmu Chenglin Information Technology Co., Ltd.

Customer support email: qianmu0331@gmail.com

Physical business address: Room 308, Nos. 12–13, Lane 500, Gaoke East Road, Pudong New Area, Shanghai 200000, China

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Shanghai time (UTC+8), excluding public holidays in China.

Initial email response: We usually send an initial reply within two business days. Weekends and public holidays in China do not count toward this response-time target.

Order and product assistance

For order, delivery, return, or refund enquiries, please email qianmu0331@gmail.com. Include your order number, if available, and a brief explanation. You may also use this address for cancellation requests or product problems. Include photographs only if they can be taken safely and are relevant to the issue. Do not send your password, full payment-card number, or unnecessary identity documents.

For an urgent problem with a product, stop using it and follow the product's verified instructions. Contact us for assistance; do not use our customer-service channel as a substitute for an appropriate local emergency service.

Returns

For return or refund requests, please contact us by email before sending any items back. Our business address is not automatically an authorized return address. We will provide the applicable return instructions after reviewing your request.